🖌️Customize your return page

Overview

We updated the feature "Customize your return page" successfully. Now, customers can customize easily by seeing changes on the return page user interface directly.

The main feature of building a branding returns portal is to fit your brand look & feel and provide a consistent brand and buyer experience. Let's follow the steps to build your return page.

Steps

Step 1: Navigate to Return Page > Click the "Customize" button.

On the left is the customized configuration with three options: Link, Theme & Styles, Translation, and the preview configuration on the right.

Step 2: Add the theme and styles

a. Add background and logo🎨

• On the left bar > Choose Theme & Styles

• Click on Background or Logo to upload your image (Image size should be under 2 MB)

• The format should be JPG, PNG, or GIF.

• Our recommended dimension for the Background image is 1400 x 900 px and for the Logo image is 600 x 96 px.

• If you are satisfied with the image, click "Publish". The image will be seen on the right of the screen in the Preview tab.

Please note that after hitting "Publish" the change will also be live on your return page.

• If you want to change the image, click on the image and choose another file.

In case you need any help regarding customization for your return page, contact our chat support team now via live chat or email [e-mail].

b. Add marketing assets

On your return page, you can promote up to 3 products. Here’s what you need to keep in mind while adding marketing assets:

• Image size should be under 2 MB, and the format can be JPG, PNG, or GIF. The recommended dimension is 600 x 600px.

• If you are satisfied with the image, click "Publish". The image will be seen on the right of the screen in the Preview tab. Please note that it will also be live on your return page.

• If you want to change the image, click on the image and choose another file.

• You can also add a destination URL for each marketing asset to redirect your store visitors to the correct product page.

c. Change styles

You can change the body font for your return page and choose it from the menu.

You can easily change the color concerning buttons, and body text links.

Click "Save" on the top right of the screen to save your changes.

Check the live preview to view how your return page will turn out.

Step 3: Add the link

a. Add the footer

The footer comprises 2 sections:

• Contact: If you have social pages on Facebook, Twitter, and Instagram, you can connect them by adding their respective URLs

• Page links: If you have Contact Us, Terms page, and Privacy that you want your store visitors to go through, add their respective URLs in the given fields

b. Add the policy

You can add a summary return policy (255 characters) on the return page. You can also link to your store’s full policy by adding the custom URL.

Customers will be redirected to the URL you set when clicking "View full policy"

Step 4: Add the translation

There are two translation options for customers: Manual translation and Google Translate extension.

a. Manual translation

Customers can change the title of the list that meet their needs. We provided a list of the above 60 fields. Please click the "Save" button to save your changes.

Besides, they also can choose the language that they want by selecting the language into the select field.

b. Google Translate extension

Customers also can choose the Translate extension of Google by enabling it and choosing the position of this extension.

Once you set everything, your return page will look something like this:

Follow our steps in this video tutorial to customize your return page.