Refund resolution

Why use Refund Resolution?

With Synctrack Returns, shoppers can decide how they wish the return request to be handled.

The 3 methods supported are:

  • Refund to Original Payment Method

  • Refund to Store Credit by Issuing a Gift Card

  • Refund to Discount Code

When setting up, you have to select at least one resolution

While submitting a returns request, shoppers will be asked to choose a resolution method.

✏ Customize Resolution methods

Step 1: Go to Settings > Select Refund & Exchange

Step 2: Add detail to your chosen resolutions

  • For Refund to Store Credit: Enter additional instructions (Optional). You can add up to 100 characters.

The description will be displayed to shoppers while placing the return request like this:

  • For Refund to Discount Code: Enter your discount code information (Prefix and value of your discount). We'll generate a discount code with the format “prefix” + “random numbers”. For example REFUND1025.

The option will be displayed to shoppers while placing the return request like this:

You can also choose whether to notify customers about discount code details via email or not by clicking on “enable notifications of discount code”

Step 3: Save your changes

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